First Timers & FAQs

I am new to BeatCycle… where do I begin? Your journey starts here!

At BeatCycle, our classes are designed for all ability and experience levels. We believe in the power of movement, mindset, and community. Every class is a chance to challenge yourself, build resilience, and move with intention.

Check out our excellent first timer offers which we hope will persuade you to come again!

If you have any questions or concerns, our reception team and instructors are here to help.

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ABOUT INDOOR CYCLING

What is indoor cycling?

Indoor cycling is a high-energy workout using stationary bikes with a weighted flywheel. It can range from low-intensity rides to high-intensity interval training, making it suitable for all fitness levels.

Is indoor cycling suitable for beginners?

Absolutely! Our classes are designed for all levels, and you can go at your own pace. Our instructors will guide you through the session and help you with your bike setup.

How do I get started with indoor cycling?

Simply create an account by registering here to explore our packages and memberships. Already registered? Book a class here.

Is there a Mobile App for easy access?

Yes! We have our very own mobile app where you can register, book and amend your classes. Please click here to download on the App Store and here to download on Google Play.

However, you can still use our website too, which is fully mobile-friendly, allowing you to book classes and manage your membership on the go.

What should I wear for an indoor cycling class?

Wear comfortable shorts or leggings. Avoid loose-fitting trousers around the ankles as these can get tangled in the pedal mechanism. Cycling shoes (cleats) are recommended but trainers are also perfectly fine.

What should I bring to my cycling class?

Bring a water bottle, towel, and comfortable workout attire. Cycling shoes (cleats) are recommended but trainers are also perfectly fine.

How early should I arrive before a class?

If you are new to the class, please arrive 10-15 minutes early so we can help set up your bike and explain how everything works. If you’ve attended before, please arrive 5-10 minutes early so we can sign you in and you can set up your bike.

Can I try a class before committing to a membership?

Yes! We offer a package to try your first class. Click here to explore our packages.

How often should I attend classes?

There’s no right or wrong answer – it’s totally up to you and dependent on your goals! For fitness improvements, we recommend attending at least three classes per week.

Are there age restrictions?

We recommend that participants are aged 18 and above/depending on your current health status. All participants must sign a waiver before taking part in our indoor cycling classes to ensure there are no reasons they shouldn’t engage in exercise.

Are the bikes adjustable?

Yes! Our bikes are fully adjustable, and our instructors will ensure you’re set up correctly before class.

MEMBERSHIPS AND PRICING

How do I register for a membership?

You can register by clicking here for more details.

How do I log in to my account?

Click here to log in or use the login button in the menu and enter your email and password. If you forgot your password, you can reset it using the ‘Forgot Password’ link.

What membership options do you offer?

We offer flexible membership plans, including single drop-in classes, multi-class packages, and unlimited memberships. Visit our membership page by clicking here for details.

Is there a pay-per-class option?

Yes! You can drop in for a single class. Click here to explore our packages.

Can I freeze or cancel my membership?

Each membership has different terms. Please see our membership options here.

Are there any discounts available?

We have an introductory offer for new customers. Click here to explore our packages and memberships. We also run promotions throughout the year – keep an eye on our website.

CLASS INFORMATION

How do I check in?

Please arrive 5–10 minutes before class (10–15 minutes if you’re brand new to BeatCycle). Head to the reception desk, and we’ll provide all necessary information. Please be aware that if you’re late and the class has started, we won’t be able to let you in to avoid disrupting others.

What types of classes do you offer?

We offer three types of classes:

Vibes – A rhythm-based class with music-driven workouts – perfect for everyone.

Themed Classes – Similar to a Signature class but with themed music!

Karaoke – A fun, one-off Friday night ride where you can sing along while you ride.

What is the class duration?

All our classes are approximately 45 minutes, including a warm down and final stretch which you should aim to stay for.

What type of indoor cycling bikes do you use?

We use Stages SC3 bikes.

What happens if I'm late for a class?

For safety reasons, we do not allow late entry once the class has started. Our classes are curated by our instructors and missing the warm-up could put you at risk. It’s also unfair on other riders, as we want to make the class experience exceptional from the very start. The instructor will close the door at the class start time and no-one will be allowed in after that.

Can I bring my phone inside the studio?

Yes, you can bring your phone into the studio, but for your safety we kindly ask that you don’t use it during class. It can be distracting and may cause injury. Lockers are available to keep your belongings safe.

Can I participate if I have an injury?

It depends on the injury. Always consult your doctor if you are unsure before attending. If you get the all-clear, kindly inform your instructor of your injury beforehand so they can accommodate.

Do you have classes for pregnant women?

Yes! Indoor cycling is one of the safest exercises during pregnancy. Please inform your instructor so they can make the necessary adaptions in the class for you.

FACILITIES AND AMENITIES

What amenities do you provide at the studio?

We have a toilet available, along with lockers and a re-fillable water fountain. Please note that the lockers are not large enough to store rucksacks, but we provide hooks for bags and coats, and the front door is locked before each class begins for your peace of mind.

Are there shower and changing room facilities?

We currently do not have showers and advise you to come in your sports kit ready for the class. However, we are planning to construct the changing rooms soon. Keep your eyes peeled for updates!

Is there a place to store my belongings?

Yes, we provide lockers for personal items and hooks for bags and coats. The front door is locked before each class begins for your peace of mind.

Do you provide towels?

Please note we do not provide towels, so be sure to bring your own.

Do you provide water?

We recommend bringing a reusable water bottle. Drinking water is available to refill, and bottled water can be purchased if you forget yours.

Is there somewhere to wait?

Yes! We have a small reception area where you can wait and chat amongst your fellow spinners!

Is there parking available?

Yes! Free parking is available around the studio except during parking restrictions between 8am – 6:30pm, Monday to Saturday. Please check local parking signs to avoid fines

There is also a car park called Devonshire Lodge Car Park which is only a 3 minute walk to the studio.

P.S. Please note Hillingdon residents have reduced parking rates making it affordable to park for a class.

P.P.S. Please pay attention to parking signs and restrictions. The above is true at time of writing, but we are not responsible for any parking tickets received.

INSTRUCTORS

Who are the instructors at your studio?

Our instructors are fully certified and trained to accommodate all fitness levels. Click here to find out more details about our instructors.

Are the instructors trained to handle different fitness levels?

Yes! Our instructors are certified and have undergone extensive training to support riders of all abilities.

BOOKING AND CANCELLATIONS

How far in advance can I book a class?

You can book up to 14 days in advance.

What is your cancellation and waitlist policy?

Cancellations – You can cancel up to 6 hours before the class starts for a full refund. If you are booked for an early morning class, you must cancel 9pm the night before for a full refund. If the class is cancelled later than 6 hours of the class start time (or class is booked but not attended) then the class credit/payment will be deducted from your class package or membership.

Waitlist – If you are on the waitlist and a space becomes available in class, you will be assigned a space automatically in order of waitlist number and a class credit will be deducted from your account. The above cancellation policy applies once you have been assigned a space in the class.

Can I reschedule a class if something comes up?

Yes absolutely! You can reschedule or cancel a class by logging into your account and navigating to My Bookings. Make sure to cancel at least 6 hours in advance to avoid penalties. For an early morning class, you can cancel up to 9pm the night before.

FEEDBACK & SUPPORT

How can I provide feedback about my experience?

You can contact us here should you have any concerns about an instructor or class.